Ordering should feel straightforward. Here is a plain-language guide to delivery and returns at Organic Culture, so you know what to expect before and after your parcel arrives.
This article is a summary, not a replacement for our Shipping Policy and Return & Refund Policy. Please check those pages for the full details.
Where do we deliver?
We currently offer delivery within South Africa. Availability depends on your delivery address and our delivery partners. If delivery to your location is unavailable, we will communicate this as soon as reasonably possible.
First, we prepare your order
Processing starts after payment has been received and verified. For bank deposits and EFT payments, this means waiting for payment confirmation.
We aim to prepare orders for dispatch within 2–3 business days after payment confirmation, unless otherwise stated on the product page or communicated to you. Orders placed over weekends or public holidays are generally processed on the next business day.
Then, your parcel is on its way
Processing time and delivery time are separate. After dispatch, the shipping policy provides these approximate delivery estimates:
- Major metropolitan areas: 2–5 business days.
- Regional areas: 3–7 business days.
- Remote areas: 5–10 business days.
These are estimates, not guaranteed arrival dates. Promotions, public holidays, high demand and unexpected disruptions can affect timing. If there is a significant processing delay, we will make reasonable efforts to notify you.
Changed your mind about a purchase?
Under our change-of-mind policy, you can request a return of an eligible product within 14 days of delivery. It must be unused, unopened, undamaged and in its original sealed packaging. Customers cover the reasonable cost of returning an eligible change-of-mind purchase.
Many of our products are intended for consumption, personal wellness, health or hygiene. For this reason, opened, unsealed, used or tampered-with products are not eligible for change-of-mind returns. Other exclusions may apply depending on the product, so please read the full refund policy before requesting a return.
These change-of-mind conditions are separate from concerns about defective, unsafe or poor-quality products. If something appears wrong with a product, contact us so your concern can be assessed under our full policy and applicable consumer rights.
What if the wrong item arrives?
Contact us as soon as reasonably possible. We will arrange an appropriate remedy, which may include collecting the incorrect item and sending the correct one, or providing a refund where appropriate. If the error was ours, we cover reasonable return and replacement costs.
What if something arrives damaged?
Please inspect your order when it arrives. If you notice delivery damage, contact us as soon as possible. Where possible, include photographs of the product, packaging and shipping label to help us investigate.
We will look into the matter and arrange an appropriate remedy where the damage is our responsibility or the delivery service's responsibility.
A little preparation helps
Keep your order details handy when you contact us, explain what happened and include any relevant photographs. This gives us a useful starting point for helping you.
Have a question? Send us a message, or visit our Help Center. For the complete terms, refer to our Shipping Policy and Return & Refund Policy.