Questions? We’ve got you covered.

Delivery times depend on the product and the shipping method available for that item. Products that are stocked locally around Johannesburg can generally be delivered much faster. For selected local products, we aim for next-day delivery when your order is placed within the applicable delivery area and before the relevant cut-off time.

Products shipped internationally may take longer, particularly when they are fulfilled from overseas. The estimated delivery timeframe for these products can vary depending on the item, destination and shipping method selected.

Read the Shipping Policy

Not necessarily. Organic Culture carries a combination of locally stocked products and products fulfilled internationally. Local products are kept closer to our South African customers and can generally be delivered more quickly. Other products may be shipped internationally through our fulfilment partners.

Where applicable, product pages will provide information about shipping and delivery expectations.

Local availability can vary between products. We recommend checking the product page carefully for the applicable delivery information before placing your order.

If you’re unsure about a particular product, our support team can help you confirm the expected fulfilment and delivery arrangement before you order.

Where tracking is available for your shipment, tracking details will be provided once your order has been processed and shipped.

Please keep in mind that tracking updates can sometimes take a little time to appear after a shipment has been handed to the carrier.

Yes. You can purchase multiple products in the same order. However, products may be fulfilled from different locations.

Because of this, your order may arrive in more than one package and at different times. This is normal for orders containing both locally stocked and internationally fulfilled products.

If you have a question about a product, an existing order, delivery or anything else, you can contact our support team through the contact details provided on our website.

When contacting us about an order, including your order number will help us assist you more quickly.

If your order arrives damaged, please contact us as soon as possible with your order details and clear photographs of the packaging and affected product.

We’ll review the issue and work with you to determine the appropriate next step in accordance with our return and refund policy.

Returns are handled according to our store’s return and refund policy, which can vary depending on the product and circumstances of the return. Before sending anything back, please contact our support team so we can guide you through the correct process.

We recommend reviewing our full Returns and Refunds Policy before making a purchase.

Read the Refund Policy