Organic Culture Pty Ltd is committed to getting your order to you safely and as quickly as reasonably possible.

This Shipping Policy explains how orders placed through the Organic Culture online store are processed, dispatched and delivered.

1. Delivery Area

Organic Culture currently offers delivery within South Africa.

Available delivery locations may depend on the delivery address entered during checkout and the availability of our delivery partners.

If delivery to a particular location is unavailable, this will be communicated to the customer as soon as reasonably possible.

International delivery may be introduced in the future and will be subject to separate shipping terms, charges and applicable import requirements.

2. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Orders paid by bank deposit or EFT will only be processed once the payment has been received and verified.

We aim to prepare orders for dispatch within 2–3 business days after payment has been confirmed, unless otherwise stated on the product page or communicated to you.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During periods of high demand, promotions, public holidays or unforeseen circumstances, processing may take longer.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Delivery Times

Once your order has been dispatched, delivery times depend on the delivery location and the courier or delivery service used.

As a general guide, deliveries within South Africa may take approximately:

• Major metropolitan areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

These are estimates and not guaranteed delivery times unless a specific delivery date has been expressly agreed.

Delivery may take longer during peak periods, public holidays, adverse weather, courier disruptions or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location
• Order size or weight
• Delivery method
• Courier availability
• Promotional offers or free-shipping thresholds

Where a free-shipping promotion applies, the terms and conditions of that promotion will be displayed at the time of purchase.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Street address
• Suburb
• City or town
• Province
• Postal code
• Contact telephone number

Organic Culture cannot be held responsible for delays or additional delivery costs caused by an incorrect, incomplete or inaccessible delivery address supplied by the customer.

If you realise that you have provided an incorrect delivery address, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

6. Courier Delivery

Orders may be delivered using a courier or other delivery service selected by Organic Culture.

The courier may contact you using the contact details provided with your order.

Customers should ensure that someone is reasonably available to receive the delivery or that suitable delivery instructions have been provided.

If a courier is unable to complete delivery because nobody is available, the address is inaccessible, or the delivery information is incorrect, additional delivery attempts or charges may apply where permitted.

7. Tracking

Where tracking is available, Organic Culture may provide the customer with tracking information after the order has been dispatched.

Tracking information is provided by the relevant courier or delivery provider and may take some time to become active after dispatch.

Customers should use the tracking information provided to monitor their delivery.

8. Delayed Deliveries

We aim to deliver orders within the estimated delivery periods stated above.

However, delays may occur because of circumstances outside our reasonable control, including:

• Courier delays
• Severe weather
• Floods or other natural events
• Public holidays
• Strikes or industrial action
• Road closures
• Incorrect or incomplete delivery information
• High-volume periods
• Technical or operational disruptions
• Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us so that we can investigate the matter with the relevant delivery provider.

Nothing in this section limits any rights or remedies available to consumers under applicable South African law.

9. Damaged Packages

Please inspect your package when it is delivered.

If your package appears significantly damaged, please take photographs of the packaging and product before discarding any packaging materials.

Contact Organic Culture as soon as reasonably possible with:

• Your order number
• Photographs of the damaged packaging
• Photographs of the product
• A description of the damage

We will investigate the matter and provide an appropriate remedy where applicable.

10. Missing Deliveries

If your tracking information indicates that your order has been delivered but you have not received it, please contact Organic Culture as soon as possible.

We will investigate the matter with the relevant delivery provider.

Customers should also check with household members, reception areas, security personnel or other persons who may have accepted the delivery on their behalf.

11. Incorrect or Missing Items

If your order contains an incorrect product or an item is missing, please contact us as soon as reasonably possible after receiving your order.

Please provide your order number and details of the issue.

Where the error is attributable to Organic Culture, we will take reasonable steps to correct the issue and provide an appropriate remedy.

12. Delivery Risk and Consumer Rights

Organic Culture will take reasonable steps to ensure that goods are properly packaged and dispatched.

Nothing in this Shipping Policy excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited under South African law.

In particular, applicable South African consumer-protection legislation may provide rights relating to delivery, defective goods, incorrect goods and other circumstances.

Where applicable, goods remain at the supplier’s risk until the consumer has accepted delivery in accordance with applicable law.

13. Failed Delivery

If delivery cannot be completed because the customer provided an incorrect or incomplete address, failed to make reasonable arrangements to receive the order, or otherwise caused the delivery to fail, Organic Culture will make reasonable efforts to contact the customer and arrange an appropriate solution.

Additional delivery charges may apply where the failure was caused by information or circumstances for which the customer is responsible, subject to applicable law.

14. Returns and Refunds

Shipping and delivery matters may also be subject to our Return & Refund Policy.

If you receive a defective, damaged, incorrect or otherwise non-compliant product, please refer to our Return & Refund Policy and contact us.

Nothing in this Shipping Policy limits any statutory consumer rights.

15. Contact Us

If you have questions about your delivery, please contact:

Organic Culture Pty Ltd

Email: bhnkomo@gmail.com

Telephone: 078 598 7361

Address:
10 Forest Glen
Carina Avenue
Morehill
Johannesburg
South Africa

Please include your Shopify order number when contacting us about an order so that we can assist you more efficiently.

Organic Culture Pty Ltd

We appreciate your business and are committed to providing a reliable and professional delivery experience.